FAQs

Our company will provide all necessary information for your HOA approval process. If we're not permitted to submit on your behalf, we'll need your HOA's requirements or ARC form. We'll gather the required information and send it to you for submission. Additionally, we'll handle any municipal permit applications needed for your project.

The timeline depends on a few factors. If your project requires HOA approval or permits, we'll need to secure these before starting. Without these requirements, we can typically schedule your project within three weeks of signing.

Absolutely. We offer warranties on all our builds, complemented by material manufacturing warranties. Our team includes skilled repair specialists who are ready to address any issues during your warranty period.

We adhere strictly to the signed contract amount. If we encounter any challenges during installation that might affect your project, we'll discuss options with you before proceeding. No additional costs will be added without your prior approval.

You can make changes up to three days before installation. For special order items, we require 14 days' notice to maintain your installation timeline. Changes after these deadlines may incur additional fees or affect the project date.

Discuss any necessary clearing with your estimator during the appointment. You're responsible for clearing large areas before installation. Our team will handle minor obstructions during the installation process.

Property boundaries are typically indicated on your property plat, which you should have received during closing. Property pins may also mark the lines. Please provide this information to your estimator. If the plat isn't clear enough, we can arrange a survey for a small additional fee.

We'll contact Virginia 811 to mark public utilities. However, you're responsible for marking private lines such as sprinkler systems or power lines to sheds. Please ensure all gates and entrances are unlocked for the utility marking process, which occurs within 72 hours of our notice.

We accept various payment methods including debit/credit cards, money orders, cashier's checks, personal/business checks, and cash. Upon request, we can also assist you in applying for financing through a third-party lender.

The extra materials our crews bring to the site are for potential replacements or corrections during installation. As the project cost is based on estimated materials, our contract specifies that unused materials remain with our company.