FAQs

Our company will provide all necessary information for your HOA approval process. If we're not permitted to submit on your behalf, we'll need your HOA's requirements or ARC form. We'll gather the required information and send it to you for submission. Additionally, we'll handle any municipal permit applications needed for your project.

Great question! It will depend upon a few factors. If you have an HOA or your project requires a permit to begin, we will need the approval before we can begin. Typically without HOA or project permits we can get you next in line on our schedule within 3 weeks. As an experienced fence contractor in Richmond, VA, Fence Me In and Decks Too helps guide homeowners through the approval and permitting process to avoid unnecessary delays. Working with a knowledgeable fence contractor in Richmond, VA ensures your project stays compliant with local regulations while moving forward as efficiently as possible. Our team keeps you informed every step of the way so you know exactly what to expect before construction begins.

YES! Fence Me In and Decks Too provide warranties on all builds in combination with material manufacturing warranties as well. We have a team of skilled and knowledgeable repair specialists on staff to take care of any repairs needed during your warranty period. As trusted deck builders in Richmond, VA, we stand behind our craftsmanship and use high-quality materials designed for long-term performance. Choosing experienced deck builders in Richmond, VA means you can feel confident that your investment is protected well beyond the completion date. Our commitment to service doesn’t end after installation — we’re here to ensure your deck continues to look and function its best for years to come.

We will never add anything additional to the signed contract amount of your project unless speaking to you prior. While we may run into a challenge that will change the outcome of your project during installation, we will speak directly to you about your options before continuing with the work. As one of the trusted fence companies in Richmond, VA, we believe clear communication and transparency are essential to a successful project. Unlike some fence companies in Richmond, VA, we make sure you fully understand any unexpected issues, pricing adjustments, or design changes before moving forward. Our goal is to provide honest service and ensure there are no surprises when your project is complete.

You can make any changes to your project up to 3 days prior to installation. If you have a special order item we need 14 days notice to make the changes to keep your installation timeline. Any orders changed after these dates are subject to added fees or date changes. This policy helps us maintain an efficient schedule for fence installation in Richmond, VA while ensuring materials and crews are properly allocated. According to Lawn Love, most contractors recommend that decks be less than 20% of a home’s size, which is why planning and finalizing design details early is so important for both deck and fence installation in Richmond, VA. Clear timelines and proactive communication allow us to deliver a smooth experience and keep your project on track from start to finish.

You may discuss with your estimator what will need to be cleared prior to the installation. You will be responsible for anything in a large area prior to installation. Anything minor our teams will remove while installing that may be in the way. Proper preparation helps ensure your fence installation in Richmond, VA moves forward without unnecessary delays or complications. Clearing furniture, debris, landscaping features, or personal items ahead of time allows our crew to work safely and efficiently during your fence installation in Richmond, VA. Taking these simple steps in advance helps protect your property and keeps your project on schedule from day one.

During closing on your property, homeowners are provided a property plat. There may also be property pins in the yard indicating the property lines. Please have this plat information available to your estimator during your appointment. You may also go to the local county office to retrieve this information. Your estimator will be able to tell you whether or not the property lines are clear enough on the plat or if you need to have a survey done. We can offer the survey at a small additional cost to your project. Accurate property line verification is essential for a smooth installation process and helps prevent disputes with neighbors. Experienced fence companies in Richmond, VA understand the importance of confirming boundaries before construction begins to ensure full compliance with local regulations. By working with knowledgeable fence companies in Richmond, VA, you can feel confident that your fence will be installed in the correct location with proper documentation and peace of mind.

We'll contact Virginia 811 to mark public utilities. However, you're responsible for marking private lines such as sprinkler systems or power lines to sheds. Please ensure all gates and entrances are unlocked for the utility marking process, which occurs within 72 hours of our notice.

We accept all major forms of payments including the following: Debit/Credit cards Money orders Cashiers Checks Personal/business Checks Cash **Upon request you can also apply for financing through a 3rd party lender. Offering flexible payment options allows us to better serve homeowners planning outdoor improvement projects of all sizes. As experienced deck builders in Richmond, VA, we understand that investing in a new deck or outdoor structure is a significant decision, and convenient payment solutions can make the process easier. Working with trusted deck builders in Richmond, VA means you’ll have clear information about costs, financing options, and payment schedules so you can move forward with confidence.

Our crews always bring extra materials on site in the case of having to redo a bad piece of wood or a bad cut. The projected project materials added to the cost of your job is often an estimate of exact materials not including the extra we often end up using. For that reason, we do have it in our contracts that all unused materials stay with Fence Me In and Decks Too. This approach allows us to maintain efficiency on site and avoid delays that could impact your timeline. As an experienced fence contractor in Richmond, VA, we plan carefully to ensure your project has everything needed for a smooth installation from start to finish. Working with a reliable fence contractor in Richmond, VA means you benefit from proactive preparation, quality control, and clear contract terms that protect both you and our team.